Diploma in Applied Customer Service Management
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Customer service management refers to how businesses provide services to their customers. The purpose of customer service management is to provide excellent customer service that increases brand loyalty from the customer.
This qualification aims to provide the tools needed for effective customer relations. It teaches learners to personalise customer relations to each individual; to plan and organise actions and recommendations; to develop their communication skills and loyalty-promotion techniques; and to handle customer complaints. The course adopts a general approach to customer relations and is ideal for staff at companies wishing to improve their practices and boost their growth.
Diploma in Transport and Logistics Management
Transport and Logistics is a dynamic and fast-paced field requiring practical and cross-disciplinary skills. This diploma equips learners with an understanding of global transportation systems, logistics fundamentals, and the mechanisms for moving goods efficiently across borders and industries.
Learners gain insights into planning, managing, and leading transportation and logistics networks, while developing the core knowledge needed for international shipping, supply chain coordination, and operational excellence.
- 5 O’Level passes including Mathematics and English
Course modules to be updated.
Graduates of this programme are prepared for diverse roles in the transport and logistics sector. The skills gained allow learners to plan, manage, and optimise the movement of goods locally and globally, ensuring efficient supply chain operations and compliance with international standards.
Career opportunities span multiple industries, including manufacturing, retail, import/export, shipping, freight forwarding, and supply chain management, making this diploma highly versatile and in-demand.
- Transport Coordinator
- Logistics Manager
- Freight Forwarding Officer
- Supply Chain Analyst
- Warehouse & Inventory Manager
- Distribution Officer
Start Your Career in Transport & Logistics
Applications are processed within 24–48 hours
Diploma in Applied Project Management
Applied Project Management is a focused, practical programme designed to give learners a clear and holistic understanding of how projects are planned, coordinated, and delivered. The course emphasizes your role as a project manager, equipping you with simple, effective tools that can be applied immediately in real-world project environments.
The entire project lifecycle is covered, with particular emphasis on the preparation and planning phase, ensuring learners can manage scope, timelines, resources, and stakeholders efficiently across different industries.
- 5 O’Level passes including English
Detailed course modules to be uploaded.
This programme is suitable for anyone seeking to manage projects more effectively, regardless of industry. While many learners already work as project managers, supervisors, or project coordinators, prior project management job titles are not required.
Graduates gain practical skills that can be applied immediately in real project environments, making them valuable contributors to organisational planning, execution, and delivery. Experience working on projects in any capacity helps learners contextualize the knowledge, but the skills are transferable across sectors such as construction, ICT, business, engineering, NGOs, and government.
- Project Manager
- Project Coordinator
- Project Supervisor
- Operations Officer
- Programme Support Officer
Start Managing Projects with Confidence
Applications are processed within 24–48 hours
Diploma in Hospitality Management
Hospitality careers span a wide range of roles across hotels, restaurants, tourism, and customer-focused service environments. This field is central to creating memorable guest experiences and driving service excellence across the global economy.
Hospitality Management focuses on managing hospitality services and the complete customer journey, including operational, administrative, and commercial functions. Graduates develop strong people skills, operational expertise, and leadership capabilities required to thrive in this dynamic and people-driven industry.
- 5 O’Level passes including English
- No A’Level passes required
- Passion for customer service and hospitality
Applicants with alternative qualifications are encouraged to contact admissions for assessment.
- Customer Service Excellence
- Hotel Operations Management
- Food and Beverage Management
- Human Resources in Hospitality
- Hospitality Marketing
- Financial Management for Hospitality
- Tourism Management
- Hospitality Technology Systems
- Hotel Manager
- Front Office Manager
- Housekeeping Supervisor
- Reservations Manager
- Restaurant Manager
- Banquet Coordinator
- Catering Manager
- Travel Consultant
- Tour Operator
- Event Coordinator
- Corporate Events Manager
- Facility Manager
- Guest Relations Officer
Ready to Start Your Global Hospitality Career?
Join graduates managing hotels, restaurants, and tourism operations worldwide. Applications are processed within 24–48 hours.
Diploma in Events Management
The Events Industry is dynamic and fast-paced, offering opportunities to manage a wide range of events from corporate functions and festivals to weddings and charity fundraisers.
This programme equips learners with practical skills to plan, organise, and execute events successfully. Event managers oversee the entire process, from planning and logistics to running the event and evaluating its success. The course emphasises hands-on teamwork, client engagement, and ensuring events communicate the intended message effectively.
- 5 O’Level passes including English
- DEM111 Principles of Events Management
- MIS101 ICT Applications
- DEM112 Events Lighting Designs and Technologies
- DAC101 Financial Accounting 1
- DBA105 Business Communication
- DCS111 Customer Service Essentials
- DEM121 Guest Service and Logistics
- DEM122 Events Cost Accounting
- DEM123 Events Bidding
- DEM124 Banqueting and Events
- DEM211 Events Stage Craft
- DEM212 Events Risk and Safety
- DEM213 Project Management
- DEM214 Principles of Procurement
- DEM215 Events Catering Operations
- DEM221 Work Related Learning Continuous Assessment
- DEM222 Work Related Learning Students Report
- DEM223 Work Related Learning Supervisors Report
- DEM311 Events Logistics and Production
- DEM302 Strategic Management
- DEM312 Audio and Visual Processing
- DEM313 Events Marketing
- DAE201 Innovation & Entrepreneurship
Graduates of this programme are prepared for a wide range of roles in the events and hospitality industry. They are equipped to plan, organise, and manage events from start to finish, ensuring memorable experiences for clients and attendees alike.
- Event Manager
- Event Coordinator
- Wedding Planner
- Conference & Seminar Manager
- Festival Coordinator
- Banquet Manager
- Audio-Visual Technician
- Events Marketing Specialist
Start Your Career in Events Management
Applications are processed within 24–48 hours